Refund policy

At The Cotton Fabrics we provide the best product to our customers. However we want our customers to be completely satisfied, for any reason you are not happy we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@threadiumclothing.com. If your return is accepted, we’ll send you all the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@threadiumclothing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on fabric that has been cut, dyed, customized or washed. Fabric patterns which are custom-made orders or clearance sale items that have been cut to a customer's specifications will also not be accepted for returns.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded your purchase price minus the restocking fee on your original payment method within 10-15 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.



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